Frequently Asked Questions
Everything you need to know about our natural beauty and wellness products.
Are your products cruelty-free and vegan?
Yes, all products at All Things Jill are 100% cruelty-free. While the majority of our line is vegan, a few items contain ethically sourced beeswax or honey; please check the individual product descriptions for full ingredient lists.
How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Depending on your location, shipping usually takes between 3-7 business days for standard delivery within North America.
What is your return policy for beauty products?
Due to the personal nature of our products, we cannot accept returns on opened items. However, if you receive a damaged product or are unsatisfied with your purchase, please contact us within 14 days for a resolution.
Do you use synthetic fragrances in your formulations?
No, we strictly use pure essential oils and plant-based extracts to scent our products. We never use synthetic perfumes, phthalates, or artificial dyes.
How should I store my natural skincare products?
To maintain the integrity of our natural ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and ensuring lids are tightly closed after each use.
Is your packaging eco-friendly?
Sustainability is a core value for us. We use recyclable glass, BPA-free plastic, and biodegradable packing peanuts to ensure our environmental footprint is as small as possible.